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The Boutique Mountain Experience

Tailormade stays for the best memories - leave the details to us. Revel in the comfort and privacy of your exclusive vacation rental while enjoying personalised services and one-of-a-kind experiences.

Frequently Asked Questions

What are your check in and check out times?

Our check in time is 4PM EST and our check out time is 10AM EST.

What is your cancellation policy?

Full Refund: Guests can receive a full refund if they cancel within 48 hours of booking, provided the cancellation occurs at least 14 days before check-in. 50% Refund: If guests cancel between 7 and 14 days before check-in, they are entitled to a 50% refund for all nights. No Refund: Cancellations made less than 7 days before check-in are not eligible for a refund. Cleaning Fees: These are always refunded if the guest cancels before check-in, regardless of the cancellation policy. ​

Can I check in early or check out late?

We're happy to offer early check-ins or late check-outs whenever possible, but please note that these requests are based on availability and our housekeeping team's schedule. We always want to make sure each room is properly cleaned and prepared to our standards for every guest’s comfort. If you're interested in arriving early or staying a little later, feel free to reach out closer to your arrival or departure date—we'll do our best to accommodate you!

What is our cleaning and inspection process?

We take great pride in providing a clean, safe, and welcoming space for every guest. Each of our cabins is thoroughly cleaned by our dedicated All-Star Cleaning Team, who work hard to ensure every detail is just right. After the initial clean, an independent inspection company performs a detailed check of the cabin. No cabin is considered guest-ready until it has passed a full inspection and been officially signed off by the inspector. For added comfort and hygiene: Hot tubs are completely drained, cleaned, and refilled after every stay, ensuring fresh water for each new guest. In our indoor pool cabins, the pools are carefully cleaned, the temperature is tested, and a chemical balance reading is taken before each check-in. Photos of the clean, along with the temp and chemical balance results, are sent to the property manager and must pass inspection before guests arrive. These steps are part of our commitment to offering you not just a beautiful place to stay—but a meticulously prepared one.

Trusted by our guests

Cabin was beautiful and had everything that we needed. My family enjoyed the hot tub and game room.

Kristy R.

Twins Treehouse , May 2026

Twins Treehouse

We had a great stay at Ricky’s cabin! The place was clean, comfortable, and perfect for a family getaway. The views were beautiful, and there was plenty to keep everyone entertained. Ricky was very easy to get in touch with, always responding quickly and making sure we had everything we needed. The hot tub was a great way to relax after long days out exploring. Overall, we really enjoyed our visit and would definitely recommend staying here!

Bogdana A.

Bushel & A Peck , May 2026

Bushel & A Peck

Had a wonderful stay here. Would come back and recommend to others!

Lindy C.

Bushel & A Peck , May 2026

Bushel & A Peck

Ricky was an absolutely wonderful host! The cabin was fantastic and truly had something for everyone — from our 3-year-old all the way up to the grandparents. It kept everyone entertained and comfortable the entire stay. Ricky was incredibly quick to respond, helpful with any questions we had, and made the whole experience smooth and stress-free. We couldn’t have asked for a better stay. 10/10 recommend and would absolutely stay again!

Kailea D.

Moose Tracks , May 2026

Moose Tracks

Very large cabin! Had everything we needed for the weekend, very clean and on a quiet street.

Holidae Y.

3 Bears Lodge , May 2026

3 Bears Lodge

We had an incredible stay that met and exceeded our expectations. The kids loved the bunk beds and the game room. Adults the beautiful mountain view and hot tub on the deck. My wife especially enjoyed the Dolly-inspired theme. The space itself was spotless, beautifully decorated, and extremely comfortable. I personally liked the fact that we could coast down the hill into Gatlinburg for meals, avoiding the touristy traffic of Pidgeon Forge. Rick was a fantastic host—responsive and friendly. Check-in was seamless, and communication was excellent from start to finish. If you're looking for a peaceful retreat with gorgeous views and a fun, memorable vibe, this is the place. We would absolutely stay here again and highly recommend it to anyone!

Dave B.

Dreamin' of Dolly , May 2026

Dreamin' of Dolly

Beautiful and clean home to stay at. Host is responsive and easy to communicate with.

Yolanda T.

Franklin LUX 4BR/3.5BA, game room, gym, Pickelball , May 2026

Franklin LUX 4BR/3.5BA, game room, gym, Pickelball

Perfect for our family getaway. Cozy with beautiful views.

Samantha S.

Heavenly Horizon , May 2026

Heavenly Horizon

Love the house & the host was great !!!

Montonette B.

It's a Wonderful Life , May 2026

It's a Wonderful Life

This beautiful cabin exceeded expectations. It felt like new. The furnishings and spaces were ideal for a secluded cabin in the woods. The furniture was dust free and comfortable. We loved the whispering creek next to the cabin and throughly enjoyed sitting on the beautiful deck in glider chairs made of composite wood so no chance of getting slivers. It was ideally located close to the Smoky Mountains entrance and close enough to great local restaurants. We will definitely rebook this cabin next year.

Nancy V.

Whispering Creek Cottage , May 2026

Whispering Creek Cottage

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