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The Boutique Mountain Experience

Tailormade stays for the best memories - leave the details to us. Revel in the comfort and privacy of your exclusive vacation rental while enjoying personalised services and one-of-a-kind experiences.

Frequently Asked Questions

What are your check in and check out times?

Our check in time is 4PM EST and our check out time is 10AM EST.

What is your cancellation policy?

Full Refund: Guests can receive a full refund if they cancel within 48 hours of booking, provided the cancellation occurs at least 14 days before check-in. 50% Refund: If guests cancel between 7 and 14 days before check-in, they are entitled to a 50% refund for all nights. No Refund: Cancellations made less than 7 days before check-in are not eligible for a refund. Cleaning Fees: These are always refunded if the guest cancels before check-in, regardless of the cancellation policy. ​

Can I check in early or check out late?

We're happy to offer early check-ins or late check-outs whenever possible, but please note that these requests are based on availability and our housekeeping team's schedule. We always want to make sure each room is properly cleaned and prepared to our standards for every guest’s comfort. If you're interested in arriving early or staying a little later, feel free to reach out closer to your arrival or departure date—we'll do our best to accommodate you!

What is our cleaning and inspection process?

We take great pride in providing a clean, safe, and welcoming space for every guest. Each of our cabins is thoroughly cleaned by our dedicated All-Star Cleaning Team, who work hard to ensure every detail is just right. After the initial clean, an independent inspection company performs a detailed check of the cabin. No cabin is considered guest-ready until it has passed a full inspection and been officially signed off by the inspector. For added comfort and hygiene: Hot tubs are completely drained, cleaned, and refilled after every stay, ensuring fresh water for each new guest. In our indoor pool cabins, the pools are carefully cleaned, the temperature is tested, and a chemical balance reading is taken before each check-in. Photos of the clean, along with the temp and chemical balance results, are sent to the property manager and must pass inspection before guests arrive. These steps are part of our commitment to offering you not just a beautiful place to stay—but a meticulously prepared one.

Trusted by our guests

⭐⭐⭐⭐⭐ We stayed here for 5 days and honestly, had the best time. The cabin was cozy, clean, and had everything we needed including golf putters!!! Sevierville is such a great area and this place fit right in with the mountain vibes. Would definitely come back and would recommend to anyone looking for a little getaway in the Smokies!

Christopher M.

It's a Wonderful Life , May 2026

It's a Wonderful Life

We had a great stay.

Todd S.

Twins Treehouse , May 2026

Twins Treehouse

Thank you for a great weekend. Can’t wait to do it again!

Lamont M.

Hilltop Escape , May 2026

Hilltop Escape

Wonderful place to stay! Very Clean. The pictures don’t do justice it is more beautiful in person. Not too far from Pigeon Forge. Would definitely recommend staying at the place.

Jenny R.

Whispering Creek Cottage , May 2026

Whispering Creek Cottage

We had a wonderful visit! The bed was comfy, and I don't know about any of the others, but I slept like a log. Ricky was very quick to respond when I had questions, and he was very welcoming. Would stay there again!

Megan R.

Honey Bear , May 2026

Honey Bear

Wonderful stay! The property was great - clean, comfortable, and well-maintained. Communication was excellent. I was badgering the hosts about an early check-in and they were able to accommodate our group so we could get to our event on time. The whole process was seamless. No cleaning/chores required at checkout was awesome. Just a minor heads-ups: it’s a bit further from downtown Franklin than we anticipated, so plan accordingly. It’s in Thompson Station, not Franklin. Small thing that may require you to rent a car. Still an easy 5 stars and a place we’d recommend.

David A.

Franklin LUX 4BR/3.5BA, game room, gym, Pickelball , May 2026

Franklin LUX 4BR/3.5BA, game room, gym, Pickelball

very quiet! the people who lived near ( Nancy in specific, we didn't catch the other lady's name) was very helpful and knowledgeable about the bears. we will definitely be back again!

Reba N.

Gatlinburg Condo Walk to Ober , May 2026

Gatlinburg Condo Walk to Ober

Absolute outstanding cabin with great views and fun times and the host replied very fast and answered every question we had as soon as we had it! Perfect little getaway and we really enjoyed it a lot! Perfect for the kiddos as well!

Shelby Y.

Bushel & A Peck , May 2026

Bushel & A Peck

The cabin was very clean and the host was very accommodating and always made sure everything was good. 10/10 would absolutely rent from again.

Tyson V.

Knotty Bear , May 2026

Knotty Bear

Very enjoyable few days. The home was spotless. Very comfortable and enough space for 7 of us. The view was beautiful.

Martha H.

It's a Wonderful Life , May 2026

It's a Wonderful Life

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