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The Boutique Mountain Experience

Tailormade stays for the best memories - leave the details to us. Revel in the comfort and privacy of your exclusive vacation rental while enjoying personalised services and one-of-a-kind experiences.

Frequently Asked Questions

What are your check in and check out times?

Our check in time is 4PM EST and our check out time is 10AM EST.

What is your cancellation policy?

Full Refund: Guests can receive a full refund if they cancel within 48 hours of booking, provided the cancellation occurs at least 14 days before check-in. 50% Refund: If guests cancel between 7 and 14 days before check-in, they are entitled to a 50% refund for all nights. No Refund: Cancellations made less than 7 days before check-in are not eligible for a refund. Cleaning Fees: These are always refunded if the guest cancels before check-in, regardless of the cancellation policy. ​

Can I check in early or check out late?

We're happy to offer early check-ins or late check-outs whenever possible, but please note that these requests are based on availability and our housekeeping team's schedule. We always want to make sure each room is properly cleaned and prepared to our standards for every guest’s comfort. If you're interested in arriving early or staying a little later, feel free to reach out closer to your arrival or departure date—we'll do our best to accommodate you!

What is our cleaning and inspection process?

We take great pride in providing a clean, safe, and welcoming space for every guest. Each of our cabins is thoroughly cleaned by our dedicated All-Star Cleaning Team, who work hard to ensure every detail is just right. After the initial clean, an independent inspection company performs a detailed check of the cabin. No cabin is considered guest-ready until it has passed a full inspection and been officially signed off by the inspector. For added comfort and hygiene: Hot tubs are completely drained, cleaned, and refilled after every stay, ensuring fresh water for each new guest. In our indoor pool cabins, the pools are carefully cleaned, the temperature is tested, and a chemical balance reading is taken before each check-in. Photos of the clean, along with the temp and chemical balance results, are sent to the property manager and must pass inspection before guests arrive. These steps are part of our commitment to offering you not just a beautiful place to stay—but a meticulously prepared one.

Trusted by our guests

Amazing place for family. Activities for all ages

Chynna H.

Hilltop Escape , April 2026

Hilltop Escape

Quiet location, close to the parkway. Ricky was an amazing host, very responsive and quick to help with our last minute booking.

Rachel D.

Knotty Bear , April 2026

Knotty Bear

Rikki was a great host. Very responsive and clear information prior to check in so I didn’t really need to reach out during the stay! The cabin was so nice and just as pictured. I did send a few recommendations on a few things that may need some tlc and he was very appreciative of the feedback and noted he would get those taken care of asap!! Would recommend especially if you have kiddos!

Tashia D.

Honey Bear , April 2026

Honey Bear

Will definitely come back next year!

Steven D.

Twins Treehouse , April 2026

Twins Treehouse

Excellent place to stay!

Vanessa M.

Gatlinburg Condo Walk to Ober , April 2026

Gatlinburg Condo Walk to Ober

Visited Ricky’s place with my kids, they absolutely loved the upstairs space and the jacuzzi. Absolutely gorgeous sunsets from the porch and great to wind down from the day in the park. Looking to visit again. Highly recommend!!

Kim H.

Bushel & A Peck , April 2026

Bushel & A Peck

This cabin is gorgeous. I love that each bedroom has a king size bed, and each bedroom has its own bathrooms. Ricky is super responsive and a great host. My favorite spot is the outside coach where I can drink my coffee and enjoyed the Mountain View every morning. The outside grill could use a cleaning. Overall really enjoyed our stay

Christine N.

It's a Wonderful LifeIt's a Wonderful Life! , April 2026

It's a Wonderful LifeIt's a Wonderful Life!

Was a small cozy place

Valen H.

Gatlinburg Condo Walk to Ober , April 2026

Gatlinburg Condo Walk to Ober

Ricky was a wonderful host! The cabin was beautiful! Ricky was very responsive! The pool was definitely a hit for our family! We definitely plan on coming back!

Tammara J.

Hilltop Escape , April 2026

Hilltop Escape

Wonderful host and cabin. Great views.

Emily H.

Knotty Bear , April 2026

Knotty Bear

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