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The Boutique Mountain Experience

Tailormade stays for the best memories - leave the details to us. Revel in the comfort and privacy of your exclusive vacation rental while enjoying personalised services and one-of-a-kind experiences.

Frequently Asked Questions

What are your check in and check out times?

Our check in time is 4PM EST and our check out time is 10AM EST.

What is your cancellation policy?

Full Refund: Guests can receive a full refund if they cancel within 48 hours of booking, provided the cancellation occurs at least 14 days before check-in. 50% Refund: If guests cancel between 7 and 14 days before check-in, they are entitled to a 50% refund for all nights. No Refund: Cancellations made less than 7 days before check-in are not eligible for a refund. Cleaning Fees: These are always refunded if the guest cancels before check-in, regardless of the cancellation policy. ​

Can I check in early or check out late?

We're happy to offer early check-ins or late check-outs whenever possible, but please note that these requests are based on availability and our housekeeping team's schedule. We always want to make sure each room is properly cleaned and prepared to our standards for every guest’s comfort. If you're interested in arriving early or staying a little later, feel free to reach out closer to your arrival or departure date—we'll do our best to accommodate you!

What is our cleaning and inspection process?

We take great pride in providing a clean, safe, and welcoming space for every guest. Each of our cabins is thoroughly cleaned by our dedicated All-Star Cleaning Team, who work hard to ensure every detail is just right. After the initial clean, an independent inspection company performs a detailed check of the cabin. No cabin is considered guest-ready until it has passed a full inspection and been officially signed off by the inspector. For added comfort and hygiene: Hot tubs are completely drained, cleaned, and refilled after every stay, ensuring fresh water for each new guest. In our indoor pool cabins, the pools are carefully cleaned, the temperature is tested, and a chemical balance reading is taken before each check-in. Photos of the clean, along with the temp and chemical balance results, are sent to the property manager and must pass inspection before guests arrive. These steps are part of our commitment to offering you not just a beautiful place to stay—but a meticulously prepared one.

Trusted by our guests

Ricky’s place is beautiful. It is close to restaurants and activities. We had a great time and would visit again.

Heather Z.

3 Bears Lodge , May 2026

3 Bears Lodge

Had a great experience at Ricky’s. Beautiful home with beautiful views.

Michael S.

Colby Views , May 2026

Colby Views

We had a great weekend trip! Really appreciated the responsiveness of our host and the clear instructions which made check in and check out easy.

Rebecca F.

Twins Treehouse , May 2026

Twins Treehouse

The fireplace, babbling brook, and a really great bed made the experience stress free. Kudos

Paul M.

Whispering Creek Cottage , May 2026

Whispering Creek Cottage

We had a wonderful long weekend stay at this cabin in Pigeon Forge! Ricky, the property manager, was incredibly responsive and helpful, making the entire experience smooth and stress-free. The cabin was well-maintained, and we especially appreciated how clean the hot tub was. The views were amazing and the location felt very peaceful. The kid’s room has new bedding without the extra stuffies pictured, which I actually appreciated. One of our favorite features was the cocktail arcade machine in the loft, which provided so much fun for not just my 8yo son, but all the adults too. We had a blast visiting the Dig’n Zone Theme Park in nearby Sevierville—it ended up being one of the highlights of our trip. Overall, we couldn’t have asked for a better getaway and would absolutely stay here again. Highly recommend!

Melissa H.

Heavenly Horizon , May 2026

Heavenly Horizon

Very nice condo with a beautiful view!

Rebecca D.

Stunning View Condo , May 2026

Stunning View Condo

Great and clean cabin! I loved that each room had a king bed and having a bathroom off each bedroom, made our stay so much easier. Would stay again!

Miranda J.

It's a Wonderful LifeIt's a Wonderful Life! , May 2026

It's a Wonderful LifeIt's a Wonderful Life!

The cabin was clean, beautifully decorated, and met all our expectations! Ricky was very communicative and everything was just as described. The kids loved the upstairs loft and the slide! The area is beautiful and close enough to the Parkway that you can get anywhere you need to go quickly, but it’s still tucked away. Thank you!

Cady T.

Bushel & A Peck , May 2026

Bushel & A Peck

This place was amazing, had bears out front and loved that. Beautiful Mountain View’s clean and definitely would recommend this place and will definitely be coming back. Thank you

Jason I.

Stunning View Condo , May 2026

Stunning View Condo

Good place. Close to everything. Nice for everyone to have their own bathroom.

Crystal M.

Knotty Bear , April 2026

Knotty Bear

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