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The Boutique Mountain Experience

Tailormade stays for the best memories - leave the details to us. Revel in the comfort and privacy of your exclusive vacation rental while enjoying personalised services and one-of-a-kind experiences.

Frequently Asked Questions

What are your check in and check out times?

Our check in time is 4PM EST and our check out time is 10AM EST.

What is your cancellation policy?

Full Refund: Guests can receive a full refund if they cancel within 48 hours of booking, provided the cancellation occurs at least 14 days before check-in. 50% Refund: If guests cancel between 7 and 14 days before check-in, they are entitled to a 50% refund for all nights. No Refund: Cancellations made less than 7 days before check-in are not eligible for a refund. Cleaning Fees: These are always refunded if the guest cancels before check-in, regardless of the cancellation policy. ​

Can I check in early or check out late?

We're happy to offer early check-ins or late check-outs whenever possible, but please note that these requests are based on availability and our housekeeping team's schedule. We always want to make sure each room is properly cleaned and prepared to our standards for every guest’s comfort. If you're interested in arriving early or staying a little later, feel free to reach out closer to your arrival or departure date—we'll do our best to accommodate you!

What is our cleaning and inspection process?

We take great pride in providing a clean, safe, and welcoming space for every guest. Each of our cabins is thoroughly cleaned by our dedicated All-Star Cleaning Team, who work hard to ensure every detail is just right. After the initial clean, an independent inspection company performs a detailed check of the cabin. No cabin is considered guest-ready until it has passed a full inspection and been officially signed off by the inspector. For added comfort and hygiene: Hot tubs are completely drained, cleaned, and refilled after every stay, ensuring fresh water for each new guest. In our indoor pool cabins, the pools are carefully cleaned, the temperature is tested, and a chemical balance reading is taken before each check-in. Photos of the clean, along with the temp and chemical balance results, are sent to the property manager and must pass inspection before guests arrive. These steps are part of our commitment to offering you not just a beautiful place to stay—but a meticulously prepared one.

Trusted by our guests

Everything you could ask for

Mike W.

Whispering Creek Cottage , May 2026

Whispering Creek Cottage

We really enjoyed our week at the cabin. Host was very responsive! Our kids loved the game loft. The pool table and arcade games were all a hit! We even enjoyed taking the golf clubs down to the neighborhood mini golf course. Location was very convenient to the parkway. Roads were very easy to manage. Would stay again!

Krista D.

Twins Treehouse , May 2026

Twins Treehouse

Beautiful view and peaceful environment. Our stay was something special.

Shawna P.

Heavenly Horizon , May 2026

Heavenly Horizon

Felt very much like home & the host and co-host were very kind. Would definitely stay here again!

Legacy O.

Gatlinburg Condo Walk to Ober , May 2026

Gatlinburg Condo Walk to Ober

This cabin was absolutely amazing! From the moment we walked in, it felt so cozy and homey. Everything was clean, comfortable, and beautifully decorated. One of the best parts was relaxing in the hot tub at night under the lights it was such a peaceful and perfect experience. We also loved how practical and convenient the location was since it was only a few minutes from both Pigeon Forge and Gatlinburg, making it super easy to explore while still feeling private and relaxing. It truly felt like a home away from home, and we already can’t wait to come back. Highly recommend to anyone looking for the perfect mountain getaway!!

Ke’Ariah S.

Whispering Creek Cottage , May 2026

Whispering Creek Cottage

This cabin was fantastic for my family! We had never been to the area before and we are so glad we stayed here.

Jennifer H.

Bushel & A Peck , May 2026

Bushel & A Peck

Great place to stay. Ricky was responsive to my messages. No issues whatsoever. Thanks for the nice getaway

Mitchell A.

Knotty Bear , May 2026

Knotty Bear

We absolutely loved our stay here!! The cabin was spotless and the location was perfect!!

Jay H.

Cubbies Cabin , May 2026

Cubbies Cabin

Clean, peaceful, comfortable and private! Ricky was very responsive and informative!

Destiny M.

Bushel & A Peck , May 2026

Bushel & A Peck

It was a great getaway

Amy B.

Heavenly Horizon , May 2026

Heavenly Horizon

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