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The Boutique Mountain Experience

Tailormade stays for the best memories - leave the details to us. Revel in the comfort and privacy of your exclusive vacation rental while enjoying personalised services and one-of-a-kind experiences.

Frequently Asked Questions

What are your check in and check out times?

Our check in time is 4PM EST and our check out time is 10AM EST.

What is your cancellation policy?

Full Refund: Guests can receive a full refund if they cancel within 48 hours of booking, provided the cancellation occurs at least 14 days before check-in. 50% Refund: If guests cancel between 7 and 14 days before check-in, they are entitled to a 50% refund for all nights. No Refund: Cancellations made less than 7 days before check-in are not eligible for a refund. Cleaning Fees: These are always refunded if the guest cancels before check-in, regardless of the cancellation policy. ​

Can I check in early or check out late?

We're happy to offer early check-ins or late check-outs whenever possible, but please note that these requests are based on availability and our housekeeping team's schedule. We always want to make sure each room is properly cleaned and prepared to our standards for every guest’s comfort. If you're interested in arriving early or staying a little later, feel free to reach out closer to your arrival or departure date—we'll do our best to accommodate you!

What is our cleaning and inspection process?

We take great pride in providing a clean, safe, and welcoming space for every guest. Each of our cabins is thoroughly cleaned by our dedicated All-Star Cleaning Team, who work hard to ensure every detail is just right. After the initial clean, an independent inspection company performs a detailed check of the cabin. No cabin is considered guest-ready until it has passed a full inspection and been officially signed off by the inspector. For added comfort and hygiene: Hot tubs are completely drained, cleaned, and refilled after every stay, ensuring fresh water for each new guest. In our indoor pool cabins, the pools are carefully cleaned, the temperature is tested, and a chemical balance reading is taken before each check-in. Photos of the clean, along with the temp and chemical balance results, are sent to the property manager and must pass inspection before guests arrive. These steps are part of our commitment to offering you not just a beautiful place to stay—but a meticulously prepared one.

Trusted by our guests

We had a great time for a quick weekend trip. Amazing house and lots to do within the house with a tremendous view of the mountains. Highly recommend!

Brad S.

Moose Tracks , April 2026

Moose Tracks

Ricky is a AAAAA host and his place is exceptional in every way! It is absolutely beautiful and very peaceful. Kitchen had everything I needed and more. Top quality everything from the appliances to the towels. Beds were very comfortable. Hot tub was very relaxing. The Dolly theme was very unique. The teens loved the lower level and enjoyed the karaoke entertainment stage. You will not be disappointed if you decide to stay here. We would love to come back, for sure.

Valerie L.

Dreamin' of Dolly , April 2026

Dreamin' of Dolly

Ricky was a great host and all the amenities were great at this cabin. We are planning to book again already!

Tina R.

Hilltop Escape , April 2026

Hilltop Escape

Cabins and surrounding scenery was absolutely beautiful

Renee V.

Whispering Creek Cottage , April 2026

Whispering Creek Cottage

Fantastic stay with my 7 best friends for my bachelor party! Super clean and well maintained, fantastic hosts and fantastic location!

Bradley B.

Twins Treehouse , April 2026

Twins Treehouse

This cabin was beautiful comfortable very clean very peaceful a great place to come get a peace of mind the host was very responsive and very friendly making sure our stay was good me and my family loved the cabin every peace of it HIGHLY Recommend

Aritha W.

Knotty Bear , April 2026

Knotty Bear

Had a lovely time while visiting for a wedding. Beautiful view. Quiet, clean, peaceful. Host was friendly and responsive.

Matt M.

It's a Wonderful LifeIt's a Wonderful Life! , April 2026

It's a Wonderful LifeIt's a Wonderful Life!

We had a wonderful stay at Ricky’s cabin. The home was clean, comfortable, and had plenty of space for our family’s needs. After long days at Dollywood and exploring the Smoky Mountains, the hot tub was the perfect way to relax and unwind in the evenings. Overall, it was a great place for our family to stay, and we would definitely recommend it to others.

Susan M.

Bushel & A Peck , April 2026

Bushel & A Peck

Ricky was a great host and his listing was exactly what we hoped for in a mountain retreat. The kids loved the bunk beds, slide and games. The neighborhood was quiet and relaxing. The house was very clean and reflective of the listing.

Rob A.

Bushel & A Peck , April 2026

Bushel & A Peck

Beautiful cabin! Ricky was very professional and quick with responses every time. Peaceful, cozy and very kid friendly

Falon G.

Hilltop Escape , April 2026

Hilltop Escape

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