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The Boutique Mountain Experience

Tailormade stays for the best memories - leave the details to us. Revel in the comfort and privacy of your exclusive vacation rental while enjoying personalised services and one-of-a-kind experiences.

Frequently Asked Questions

What are your check in and check out times?

Our check in time is 4PM EST and our check out time is 10AM EST.

What is your cancellation policy?

Full Refund: Guests can receive a full refund if they cancel within 48 hours of booking, provided the cancellation occurs at least 14 days before check-in. 50% Refund: If guests cancel between 7 and 14 days before check-in, they are entitled to a 50% refund for all nights. No Refund: Cancellations made less than 7 days before check-in are not eligible for a refund. Cleaning Fees: These are always refunded if the guest cancels before check-in, regardless of the cancellation policy. ​

Can I check in early or check out late?

We're happy to offer early check-ins or late check-outs whenever possible, but please note that these requests are based on availability and our housekeeping team's schedule. We always want to make sure each room is properly cleaned and prepared to our standards for every guest’s comfort. If you're interested in arriving early or staying a little later, feel free to reach out closer to your arrival or departure date—we'll do our best to accommodate you!

What is our cleaning and inspection process?

We take great pride in providing a clean, safe, and welcoming space for every guest. Each of our cabins is thoroughly cleaned by our dedicated All-Star Cleaning Team, who work hard to ensure every detail is just right. After the initial clean, an independent inspection company performs a detailed check of the cabin. No cabin is considered guest-ready until it has passed a full inspection and been officially signed off by the inspector. For added comfort and hygiene: Hot tubs are completely drained, cleaned, and refilled after every stay, ensuring fresh water for each new guest. In our indoor pool cabins, the pools are carefully cleaned, the temperature is tested, and a chemical balance reading is taken before each check-in. Photos of the clean, along with the temp and chemical balance results, are sent to the property manager and must pass inspection before guests arrive. These steps are part of our commitment to offering you not just a beautiful place to stay—but a meticulously prepared one.

Trusted by our guests

I wanted to find an alternative to getting a hotel for a couple nights while visiting. This place was a great option because it was well decorated, clean, had bunk beds I needed for my family and it was a nice small size upgrade from a hotel too. The location was great, right by downtown Gatlinburg. We didn’t spend much time there during the day, it was more so a nice place to sleep and wake up in. Heads up though, since it’s in a small condo building, you can hear the neighbors a little, especially in the morning. That was easy to look past though. Overall, it was a good stay.

Robert G.

Gatlinburg Condo Walk to Ober , May 2026

Gatlinburg Condo Walk to Ober

We recently stayed at this home to celebrate our honeymoon and my graduation with my masters degree (yes all in one year 🫣). Our flight got in earlier than expected and Ricky was so wonderful about responding to us and even letting us check in early! The view is absolutely stunning, the pictures truly don't do it justice. The hot tub was always warm and ready when we wanted to use it and the fireplaces were beautiful when we used them! The covered car parking area was an added bonus as well! The cabin was immaculate, clean and everything we were looking for. It was a short drive down to Pigeon Forge and Gatlinburg, with so much to do and check out. This cabin is really in the perfect location! We did not want to leave after our week there, but look forward to hopefully coming back and bringing our kiddos and family with us! Thank you again for everything!

Abigail L.

Heavenly Horizon , May 2026

Heavenly Horizon

For a place that truly sleeps 6, I thought it would be more costly. However the price was truly worth it. And the view was incredible

Riley H.

Stunning View Condo , May 2026

Stunning View Condo

Overall, we had a wonderful stay! The cabin was beautiful and absolutely peaceful and serene. There were some issues with the deck lighting, that was quickly resolved by the host, which made our stay even more amazing. In light of the situation, the host was quick to have someone come out and resolve the issue and even left us snacks for when we returned home from dinner. The cabin was clean, cozy, and well decorated. We would absolutely stay here again and very much enjoyed our time! Thank you so much for such an amazing stay 😇

Shelby A.

Whispering Creek Cottage , May 2026

Whispering Creek Cottage

Would definitely recommend this listing. Very cozy and spacious. Loved the privacy and indoor sauna!

Osamah W.

Honey Bear , May 2026

Honey Bear

Great cabin, definitely enjoyed it

Tingying S.

Whispering Creek Cottage , May 2026

Whispering Creek Cottage

We had a great stay while in the area for a dance competition. Plenty of space and the beds were very comfortable. Ricky provided all needed information and responded quickly to all the questions I had prior to our arrival. It was an excellent deal for the amount of space the home offers. Beautiful, peaceful setting but very close to all the local attractions.

Lauren T.

Knotty Bear , May 2026

Knotty Bear

Ricky’s place is beautiful. It is close to restaurants and activities. We had a great time and would visit again.

Heather Z.

3 Bears Lodge , May 2026

3 Bears Lodge

Had a great experience at Ricky’s. Beautiful home with beautiful views.

Michael S.

Colby Views , May 2026

Colby Views

We had a great weekend trip! Really appreciated the responsiveness of our host and the clear instructions which made check in and check out easy.

Rebecca F.

Twins Treehouse , May 2026

Twins Treehouse

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