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The Boutique Mountain Experience

Tailormade stays for the best memories - leave the details to us. Revel in the comfort and privacy of your exclusive vacation rental while enjoying personalised services and one-of-a-kind experiences.

Frequently Asked Questions

What are your check in and check out times?

Our check in time is 4PM EST and our check out time is 10AM EST.

What is your cancellation policy?

Full Refund: Guests can receive a full refund if they cancel within 48 hours of booking, provided the cancellation occurs at least 14 days before check-in. 50% Refund: If guests cancel between 7 and 14 days before check-in, they are entitled to a 50% refund for all nights. No Refund: Cancellations made less than 7 days before check-in are not eligible for a refund. Cleaning Fees: These are always refunded if the guest cancels before check-in, regardless of the cancellation policy. ​

Can I check in early or check out late?

We're happy to offer early check-ins or late check-outs whenever possible, but please note that these requests are based on availability and our housekeeping team's schedule. We always want to make sure each room is properly cleaned and prepared to our standards for every guest’s comfort. If you're interested in arriving early or staying a little later, feel free to reach out closer to your arrival or departure date—we'll do our best to accommodate you!

What is our cleaning and inspection process?

We take great pride in providing a clean, safe, and welcoming space for every guest. Each of our cabins is thoroughly cleaned by our dedicated All-Star Cleaning Team, who work hard to ensure every detail is just right. After the initial clean, an independent inspection company performs a detailed check of the cabin. No cabin is considered guest-ready until it has passed a full inspection and been officially signed off by the inspector. For added comfort and hygiene: Hot tubs are completely drained, cleaned, and refilled after every stay, ensuring fresh water for each new guest. In our indoor pool cabins, the pools are carefully cleaned, the temperature is tested, and a chemical balance reading is taken before each check-in. Photos of the clean, along with the temp and chemical balance results, are sent to the property manager and must pass inspection before guests arrive. These steps are part of our commitment to offering you not just a beautiful place to stay—but a meticulously prepared one.

Trusted by our guests

Wonderful place! It was everything we were looking for!

Matthew C.

Smoky Oasis , July 2026

Smoky Oasis

This has been by far the best Airbnb I've rented I've been doing Airbnb's for years now. It was absolutely gorgeous. Ricky was an amazing host. Any issues I had which were basically user error lol . Me not knowing how to use something he had sent somebody right over. He was very flexible with my checkout time because we had an issue with our flight and I am definitely going to make that my once a year place to stay because this was our first trip to Tennessee, but we will be back every summer vacation and we will be staying there. If it was possible to give him a 10+ stars we absolutely would. I highly recommend him in this property. It's absolutely stunning. Thank you Ricky for being such a great host.

Alison H.

The Diamond Oak , July 2026

The Diamond Oak

We had an amazing experience at this lovely home! By far, this is the most luxurious home we’ve stayed at. The home was well supplied and had extra amenities to make us feel at home. The view from this home is breathtaking! The spa and movie room are extra comfortable. We enjoy just staying in when accommodations are this nice! Ricky is a super host who made sure everything was great and was so responsive! We’ll be back!!

Carla L.

Dreamin' of Dolly , July 2026

Dreamin' of Dolly

Highly recommend!

Austin A.

Moose Tracks , July 2026

Moose Tracks

Our family of 4 had a great stay at Ricky’s cabin! The cabin is clean and spacious, with a wonderful mountain view! Our boys loved having a yard to toss the football and we enjoyed the hot tub each night.

Melissa G.

Heavenly Horizon , July 2026

Heavenly Horizon

The house was exactly as the pictures. Great location and ideal for a family of 3. We enjoyed our time in the hot tub and shooting pool. Would highly recommend for a small family. Definitely would come back.

Christina C.

Heavenly Sunsets , July 2026

Heavenly Sunsets

Great cabin, lots of wildlife to see in area. Kids loved exploring the creek. Lovely and clean cabin. Perfect location off the parkway.

Heather A.

Whispering Creek Cottage , July 2026

Whispering Creek Cottage

Ricky was extremely organized with messages and directions/instructions. The view from the balcony was breathtaking and we even got to see bears walk by. My complaint is mostly with the apartment maintenance as the window frames, balcony wood, and windows were all in need of fixing. The railing on the balcony made me nervous as there is a gap where the railing bars don’t go across and my youngest could fit through. I was also a little confused why there is no handle/knob on the front door. It made the locking a little hard when hands are full. My last issue was that I was nervous with the upper loft electrical outlets that were coming loose from the wall. Having kids didn’t make this the best thing. Overall this place was okay. Had great views but was run down. The kitchen was extremely tiny and hard to cook/store food in, but it did offer the peace and nature that we were looking for. Overall, we still had a great trip and appreciate the communication and views.

Brittany D.

Stunning View Condo , July 2026

Stunning View Condo

Amazing place and a great host! Our whole family loved it, especially the kids. They had an absolute blast and loved having access to the pools. The place was great, and Ricky was very responsive and helpful with every question I had throughout our stay. You can tell he really cares about his guests and wants them to enjoy their time there. We had a wonderful experience, would absolutely stay here again, and highly recommend this place to anyone looking for a great family getaway!

Aaron M.

Honey Bear , July 2026

Honey Bear

Ricky was very attentive. He responded in a timely matter. Everything was beautiful & my family really enjoyed themselves. Highly recommend!

Brandie M.

Summit Splash , July 2026

Summit Splash

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