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The Boutique Mountain Experience

Tailormade stays for the best memories - leave the details to us. Revel in the comfort and privacy of your exclusive vacation rental while enjoying personalised services and one-of-a-kind experiences.

Frequently Asked Questions

What are your check in and check out times?

Our check in time is 4PM EST and our check out time is 10AM EST.

What is your cancellation policy?

Full Refund: Guests can receive a full refund if they cancel within 48 hours of booking, provided the cancellation occurs at least 14 days before check-in. 50% Refund: If guests cancel between 7 and 14 days before check-in, they are entitled to a 50% refund for all nights. No Refund: Cancellations made less than 7 days before check-in are not eligible for a refund. Cleaning Fees: These are always refunded if the guest cancels before check-in, regardless of the cancellation policy. ​

Can I check in early or check out late?

We're happy to offer early check-ins or late check-outs whenever possible, but please note that these requests are based on availability and our housekeeping team's schedule. We always want to make sure each room is properly cleaned and prepared to our standards for every guest’s comfort. If you're interested in arriving early or staying a little later, feel free to reach out closer to your arrival or departure date—we'll do our best to accommodate you!

What is our cleaning and inspection process?

We take great pride in providing a clean, safe, and welcoming space for every guest. Each of our cabins is thoroughly cleaned by our dedicated All-Star Cleaning Team, who work hard to ensure every detail is just right. After the initial clean, an independent inspection company performs a detailed check of the cabin. No cabin is considered guest-ready until it has passed a full inspection and been officially signed off by the inspector. For added comfort and hygiene: Hot tubs are completely drained, cleaned, and refilled after every stay, ensuring fresh water for each new guest. In our indoor pool cabins, the pools are carefully cleaned, the temperature is tested, and a chemical balance reading is taken before each check-in. Photos of the clean, along with the temp and chemical balance results, are sent to the property manager and must pass inspection before guests arrive. These steps are part of our commitment to offering you not just a beautiful place to stay—but a meticulously prepared one.

Trusted by our guests

We had a fabulous time. The place was exactly what was shown in the pictures. It is a only a 20 minute drive to Gatlinburg and has lots of close activities for the kids. I would definitely stay here again. I only wish check in could be an hour earlier and check out an hour later.

Shawanna M.

It's a Wonderful Life , June 2026

It's a Wonderful Life

Nice place to stay, with great proximity to the surrounding areas

Samar S.

Gatlinburg Condo Walk to Ober , June 2026

Gatlinburg Condo Walk to Ober

We had a wonderful stay! Ricky was incredibly responsive, friendly, and easy to communicate with throughout our trip. We had an unexpected issue with a bear getting into the trash, and he took care of it right away, which we really appreciated. The cabin was beautiful, clean, and had absolutely breathtaking mountain views. The peaceful setting made it the perfect place to relax after a day of exploring the Smokies. It had everything we needed for a comfortable and enjoyable stay. We truly enjoyed our time here and would absolutely stay again. We highly recommend this cabin to anyone looking for a relaxing getaway with amazing views!

Brandi L.

Heavenly Horizon , June 2026

Heavenly Horizon

We loved renting our cabin from Ricky. He was responsive and very helpful the whole stay. Would highly recommend

Ashley T.

Heavenly Horizon , June 2026

Heavenly Horizon

Great place and great location. Hosts were awesome and very responsive. Would definitely recommend to friends!

Het P.

Gatlinburg Condo Walk to Ober , June 2026

Gatlinburg Condo Walk to Ober

My family and I had a wonderful stay.

Michael D.

Hilltop Escape , June 2026

Hilltop Escape

everything good

Guillermo V.

Gatlinburg Condo Walk to Ober , June 2026

Gatlinburg Condo Walk to Ober

We loved the bedrooms being on the different levels and each had it own bathroom. The location was simply beautiful. One of the children in our group wanted to rent the place for a year. He never wanted to leave. It was a great place for an extended family to vacation together and still have their own spaces.

Brenda B.

It's a Wonderful Life , June 2026

It's a Wonderful Life

Absolutely wonderful!

Kim M.

Moose Tracks , June 2026

Moose Tracks

Wonderful stay! Lots of fun! Beautiful views!

Dalton D.

Colby Views , June 2026

Colby Views

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