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The Boutique Mountain Experience

Tailormade stays for the best memories - leave the details to us. Revel in the comfort and privacy of your exclusive vacation rental while enjoying personalised services and one-of-a-kind experiences.

Frequently Asked Questions

What are your check in and check out times?

Our check in time is 4PM EST and our check out time is 10AM EST.

What is your cancellation policy?

Full Refund: Guests can receive a full refund if they cancel within 48 hours of booking, provided the cancellation occurs at least 14 days before check-in. 50% Refund: If guests cancel between 7 and 14 days before check-in, they are entitled to a 50% refund for all nights. No Refund: Cancellations made less than 7 days before check-in are not eligible for a refund. Cleaning Fees: These are always refunded if the guest cancels before check-in, regardless of the cancellation policy. ​

Can I check in early or check out late?

We're happy to offer early check-ins or late check-outs whenever possible, but please note that these requests are based on availability and our housekeeping team's schedule. We always want to make sure each room is properly cleaned and prepared to our standards for every guest’s comfort. If you're interested in arriving early or staying a little later, feel free to reach out closer to your arrival or departure date—we'll do our best to accommodate you!

What is our cleaning and inspection process?

We take great pride in providing a clean, safe, and welcoming space for every guest. Each of our cabins is thoroughly cleaned by our dedicated All-Star Cleaning Team, who work hard to ensure every detail is just right. After the initial clean, an independent inspection company performs a detailed check of the cabin. No cabin is considered guest-ready until it has passed a full inspection and been officially signed off by the inspector. For added comfort and hygiene: Hot tubs are completely drained, cleaned, and refilled after every stay, ensuring fresh water for each new guest. In our indoor pool cabins, the pools are carefully cleaned, the temperature is tested, and a chemical balance reading is taken before each check-in. Photos of the clean, along with the temp and chemical balance results, are sent to the property manager and must pass inspection before guests arrive. These steps are part of our commitment to offering you not just a beautiful place to stay—but a meticulously prepared one.

Trusted by our guests

We felt 100% at home and the cabin was the best part of our trip!

Annie B.

It's a Wonderful LifeIt's a Wonderful Life! , April 2026

It's a Wonderful LifeIt's a Wonderful Life!

We really enjoyed our stay. We had everything we needed. The beds were very comfy and our son absolutely loved the games and awesome slice bed. Host was most responsive host I've ever had!

emma k.

Bushel & A Peck , April 2026

Bushel & A Peck

I have to start off by saying this was the most responsive and proactive host I’ve had renting ever. Great! The cabin was very clean and looked like the pictures. The pool, hot tub and games were a big hit with the kids! There are TVs everywhere and the beds were very comfortable. The TV in pool room was big plus! Kids swam and watched movies. The cabin is right inside the resort gate which was nice. The resort offers nice little hills if you want to get out and get moving on your trip. We walked a few afternoons and it was very nice and safe. Kids also rode scooters and bikes during the walk. Very easy ride up to the cabin with safe roads. Cabin is within 10-15 minutes to restaurants and attractions but feels secluded. Very nice view from the front corner of porch of mountains. We sat out and enjoyed drinks and sunset in evenings. Grill worked nicely and husband enjoyed grilling most nights. Kitchen well stocked and very clean. Enjoyed the cabin, community and will be back!

Kimberly B.

Hilltop Escape , April 2026

Hilltop Escape

We had a wonderful stay at Rhinestone Retreat! It was exactly as described—clean, comfortable, and in a quiet location with absolutely beautiful views. It was conveniently located near town but not too close. The kids especially loved the climbing wall and the Switch room, which kept them entertained for hours. It was the perfect spot for a relaxing family getaway, and we would definitely stay here again!

Connie Y.

Dreamin' of Dolly , April 2026

Dreamin' of Dolly

This place was perfect for our family. 4 beds in the bunk bed room next to a game room that kept the kids occupied. The private pool was great way for the kids to relax at the end of the day. It was also close to all the things without being in the middle of Gatlinburg. Truly great!

Neha P.

Hilltop Escape , April 2026

Hilltop Escape

bathroom and kitchen amenities, hand soap, dish soap, dishwasher tabs and alike could be made more available.

Jerome H.

3 Bears Lodge , April 2026

3 Bears Lodge

We had a great stay for vacation. Four adults and two kids, plenty of space and the amenities meet our needs.

Sara R.

Twins Treehouse , April 2026

Twins Treehouse

We had a great vacation at Ricky’s Place! Our cabin was beautiful with amazing views. Inside was very clean and had everything we needed for our vacation. Would definitely stay again and recommend to friends and family.

Kimberly G.

Knotty Bear , April 2026

Knotty Bear

Great

Dalila R.

Knotty Bear , April 2026

Knotty Bear

Great Place to stay. Comfortable and up in the mountains. Very quiet.

Katy B.

Gatlinburg Condo Walk to Ober , April 2026

Gatlinburg Condo Walk to Ober

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